Course outline
- Chapter 1Anecdotes
- Chapter 2Facts and Numbers
- Chapter 3Mini Chapters
Final test
Complete all chapters and pass the final test to receive your certificate.
- Questions
- 10
- Time limit
- 6 min
- Pass mark
- 80 % correct answers
- Attempts
- 3 attempts
Course details
- Audience
- Companies and individuals
- Version
- 1.0
Topics
- customer service
- Customer Satisfaction
- Communication
- Problem Sovling
- Empathy
- Customer Relationship Management
- Professionalism
